About the company

ALJ Regional Holdings, Inc. (NASDAQ: ALJJ), led by a highly experienced team, is the parent company of the following subsidiaries:

Faneuil, Inc., a leading provider of call center services, back-office operations, staffing services and toll collection services to government and regulated commercial clients across the United States, focusing on the healthcare, utility, transportation, and toll revenue collection industries. Faneuil is headquartered in Hampton, Virginia. ALJ acquired Faneuil on October 19, 2013.

Floors-N-More, LLC, dba, Carpets N’ More (“Carpets”), one of the largest floor covering retailers in Las Vegas, Nevada, and a provider of multiple products for the commercial, retail and home builder markets including all types of flooring, countertops, cabinets, window coverings and garage/closet organizers, with four retail locations, as well as a stone and solid surface fabrication facility. ALJ acquired Carpets on April 1, 2014.

Phoenix Color Corp. (including its subsidiaries, “Phoenix”), a leading manufacturer of book components, educational materials and related products producing value-added components, heavily illustrated books and commercial specialty products using a broad spectrum of materials and decorative technologies. Phoenix is headquartered in Hagerstown, Maryland. ALJ acquired Phoenix on August 9, 2015.

ALJ Regional Holdings is focused on acquiring and operating exceptional customer service-based businesses creating long term value with local experts in the markets in which they operate.

ALJ Timeline

Faneuil

Faneuil is a nationally recognized leader in technology-enabled in-person and automated service delivery, particularly in regulated, highly complex environments in which precision and mastery of guidelines are of critical importance. For nearly 20 years, Faneuil has earned the confidence and trust of its clients.

Faneuil provides business processing solutions for an extensive client portfolio that includes both commercial and government entities across several verticals, including transportation, government services, utilities and healthcare. Utilizing advanced applications and a team of service professionals, Faneuil delivers broad outsourcing support, ranging from customer contact centers, fulfillment operations and information technology services, to manual and electronic toll collection, violation processing and medical device tracking, with the goal of building its clients' brands by providing exemplary customer service.

Faneuil's customer contact centers are staffed by professionals who undergo intensive training and development, followed by structured monitoring and assessments, before they are certified to process customer contacts. As they work to earn tenure, Faneuil's customer contact specialists continuously perfect the quality of their service delivery through multiple communication channels, including telephone, fax, email, web chat and face-to-face interaction. Faneuil's agents are trained in voice tone, pace and diction — avoiding jargon that could confuse callers who are unfamiliar with its clients' programs — and to interact with customers in a way that enables them to feel at ease.

Phoenix

Phoenix is a premier full-service, full-color printer with over 30 years of superior print experience. Drawing on a broad spectrum of materials and decorative technologies, Phoenix produces memorable, value-added components, heavily-illustrated books and specialty commercial products. Book publishers generally design book components to enhance the sales appeal of the books. The production of book components requires specialized equipment, materials and finishes and often demands high-quality, intricate work. As a result, many leading publishers rely on specialty printers such as Phoenix to supply high quality book components. This same philosophy applies to labels, packaging and specialty commercial products, where our customers require the knowledge and expertise of a printer that can enhance their products for sale into the commercial marketplace. Phoenix has been servicing the publishing industry within the United States since 1979 and has formed lasting relationships with some of the biggest names in book publishing.

As a domestic manufacturer, we offer extensive, in-house digital pre-press capabilities and our technologically advanced UV printing platform supports an array of printing and finishing options. Our innovative special effects include foil stamping, UV embellishments and laminations, as well as our trademarked products LithoFoil®, MetalTone™, Look of Leather™ and VibraColor™.

Carpets

Carpets is one of the largest floor covering retailers in Las Vegas and a provider of multiple products for the commercial, retail and home builder markets, including flooring, countertops, cabinets, window coverings and garage/closet organizers. In addition to a stone and solid surface fabrication facility, Carpets has four retail locations in the Las Vegas, Nevada area, where it provides multiple products for the commercial, retail and home builder markets.

Carpets' customers are divided into three categories: home builders, commercial and retail. Carpets' home building customers include some of the largest home builders in the United States, along with local builders in and around Las Vegas, Nevada. Their commercial customers include general contractors, real estate investment firms/funds and commercial entities such as casinos and other companies looking to improve their office space. Carpets' retail customers include the general public interested in making home improvements.

Carpets has three sales channels through which it sells its products: new home building, commercial and retail. Carpets bids directly with home builders on residential developments and is awarded flooring, countertops and surrounds and/or cabinet contracts. These contracts involve installing the base level product in each of the residential homes within the awarded development and, when requested, providing upgraded materials and services to the base level products. Carpets also bids on commercial work and is awarded contracts generally on a fixed price basis. These projects generally involve high-rise condos, office buildings, tenant improvements, off-strip casinos and general contractors. Carpets marketing activities include billboards, internet search engine optimization, banner advertsing, car wraps, affiliate websites and radio and television advertising.

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