ALJ Regional Holdings
ALJ Regional Holdings, Inc. is the parent company of Faneuil, Inc. ("Faneuil"), a provider of outsourcing and co-sourced services to both commercial and government entities in the healthcare, utility, toll and transportation industries. ALJ is also the parent company of Floors-N-More, LLC, dba Carpets N' More ("Carpets"), a provider of multiple finishing products for commercial, retail and home builder markets including all types of flooring, countertops, cabinets, window coverings and garage/closet organizers, with 5 retail locations in Las Vegas, Nevada.
FANEUIL BUSINESS SUMMARY
Faneuil is a nationally recognized leader in technology-enabled in-person and automated service delivery, particularly in regulated, highly complex environments in which precision and mastery of guidelines are of critical importance. For nearly 20 years, Faneuil has earned the confidence and trust of its clients, more than 80% of who have expanded their business relationships with Faneuil since initial contract inception.
Faneuil provides business processing solutions for an extensive client portfolio that includes both commercial and government entities across several verticals, including transportation, government services, utilities and healthcare. Utilizing advanced applications and a team of 3,600 service professionals, Faneuil delivers broad outsourcing support, ranging from customer contact centers, fulfillment operations and information technology services, to manual and electronic toll collection, violation processing and medical device tracking, with the goal of building its clients' brands by providing exemplary customer service.
Following are some of the core competencies Faneuil offers clients:
- High-volume, multi-channel customer contact centers
- Customer relationship management
- Billing, payment and claims processing
- Data entry
- Document management
- Operational expertise
- Workforce and support analytics
- Quality assurance
- Back office and fulfillment operations
- System support and maintenance
- Staffing services
Faneuil's customer contact centers are staffed by professionals who undergo intensive training and development, followed by structured monitoring and assessments, before they are certified to process customer contacts. As they work to earn tenure, Faneuil's customer contact specialists continuously perfect the quality of their service delivery through multiple communication channels, including telephone, fax, email, web chat and face-to-face interaction. Faneuil's agents are trained in voice tone, pace and diction — avoiding jargon that could confuse callers who are unfamiliar with its clients' programs — and to interact with customers in a way that enables them to feel at ease.
In keeping with its highly effective workforce optimization strategies, the service delivery of Faneuil's customer contact representatives, including their ability to achieve "first call resolution," is continuously assessed to ensure quality control, with scores consistently meeting or exceeding 96 percent on a 100-point scale each month. Additionally, multi-lingual representatives gladly accommodate the communication needs of non-English-speaking customers, as well as the hearing-impaired.
Faneuil acquires new clients and contracts primarily by responding to requests for proposals issued by commercial and government entities and participating in other competitive bidding opportunities that align with its core proficiencies and strategic goals. Faneuil also partners with other businesses whose products and services complement its own, responding as a team or in a contractor-subcontractor capacity to selected solicitations that present advantageous business opportunities for both companies. Faneuil's business development representatives also network nationwide to promote Faneuil's outsourced business services to prospective clients.
PHOENIX BUSINESS SUMMARY
Phoenix is a premier full-service, full-color printer with over 30 years of superior print experience. Drawing on a broad spectrum of materials and decorative technologies, Phoenix produces memorable, value-added components, heavily-illustrated books and specialty commercial products. Book publishers generally design book components to enhance the sales appeal of the books. The production of book components requires specialized equipment, materials and finishes and often demands high-quality, intricate work. As a result, many leading publishers rely on specialty printers such as Phoenix to supply high quality book components. This same philosophy applies to labels, packaging and specialty commercial products, where our customers require the knowledge and expertise of a printer that can enhance their products for sale into the commercial marketplace. Phoenix has been servicing the publishing industry within the United States since 1979 and has formed lasting relationships with some of the biggest names in book publishing.
As a domestic manufacturer, we offer extensive, in-house digital pre-press capabilities and our technologically advanced UV printing platform supports an array of printing and finishing options. Our innovative special effects include foil stamping, UV embellishments and laminations, as well as our trademarked products LithoFoil®, MetalTone™, Look of Leather™ and VibraColor™.
Products and Services
Books and Components
Phoenix offers several products for books and components, including:
Covers and Plastics. Phoenix is the leader in providing distinctive cover components for all markets. With its technologically advanced prepress and press operations as well as an array of finishing applications and innovative special effects, Phoenix is committed to producing memorable, value-added products. Phoenix creates visual impact by printing on plastics such as polyester, vinyl and styrene as well as on metallized finishes, synthetic papers, and other various substrates.
Heavily-Illustrated and Multicolored Books. Phoenix produces high-quality, heavily-illustrated and multi-colored books for all markets. Phoenix's bindery hosts state-of-the-art equipment ready to manufacture award-winning titles and bestsellers.
Phoenix is also highly experienced in producing Commercial – Specialty Manufacturing items to support and enhance a company or brand. From business and marketing collateral to custom posters, Phoenix is able to meet all of a customer's print project needs. Our speciality manufacturing products include items such as blades, folders, game boards, box wraps, posters, postcards, collectible cards, and more. Specialty manufacturing items can also be enhanced with a combination of our trademarked decorative techniques, giving products the competitive edge necessary in today's demanding marketplace.
Phoenix offers a variety of creative folding carton solutions to help optimize a customer's brand presence on the shelf and beyond. Phoenix is poised to partner with customers from concept to finished product, delivering the consistency and quality required in today's brands market. With trademarked special effects and an extensive offering of finishes and coatings, Phoenix can transform a folding carton and give it the optimum eye-catching edge required in today's marketplace. With all decorating and manufacturing completed in one location, Phoenix offers a seamless production experience which will help customers' products get to market in a timely and cost-effective manner.
Phoenix has over 35 years of print experience to the cut and stack label industry. With expert customer service and state-of-the-art equipment, Phoenix offers all sizes and variations of labels to meet project needs. Phoenix offers an array of services that help guide cut and stack label projects smoothly through the manufacturing process. From an easy-to-use on-line estimating service to superior digital prepress services, Phoenix makes it easy to get projects in the door and ready for printing. We also offer on-site paper converting and an extensive in-house paper stocking program which result in a quick turn-around time on cut and stack projects.
Phoenix is a premier package decorator with over 30 years of superior print experience. Drawing on a broad spectrum of materials and decorative technologies, Phoenix produces memorable, value-added wraps that capture the creative essence of a brand. With trademarked special effects and an extensive offering of finishes and coatings, Phoenix can transform a wrap and provide it with the optimum eye-catching edge required in today's competitive marketplace. Phoenix has developed relationships with many of the top box manufacturers, enabling the smooth flow of materials in the production process.
Phoenix offers many value-added special effects, including trademarked decorative techniques, all focused on bringing products center-stage in the marketplace. These effects include:
- MetalTone -- Four-color printing over a brilliant, vibrant silver and can be customized to give the desired metal effect.
- LithoFoil -- An etched foil effect that will add depth and detail to any artwork.
- Interactive Illusion -- A raised spot UV effect that can be used as a faux emboss to give artwork texture.
- Spot Glitter -- A shimmering effect for use on book components, adding extra sparkle and movement.
- Blind Spot UV -- An effect that requires no printed design at all. A clear gloss effect that creates art all on its own.
- Gritty Matte UV -- An overall finish with a rough, grainy surface quality that makes artwork touchable. Available as a Spot or Flood application.
- Look of Leather -- Creates the style and texture of leather.
- Glow-in-the-Dark -- A spot UV effect that glows, creating a powerful dynamic to artwork.
- Lithomatte -- A film and UV combination that is an alternative to using matte film with spot gloss.
- Blind Emboss -- An emboss that stands alone, not in register with any specific artwork, creating a unique effect.
- Post Emboss -- An overall effect that can be used on case covers, paperback covers and book jackets to give texture to artwork. Available in gloss or matte finishes.
- Vibramotion -- A special custom detailed emboss which is done at the final stage of production, going over all laminations and coatings.
- Dry Trapping -- A metallic ink effect that gives a metallic sheen to artwork without the use of foil or metallized stocks.
- VibraColor -- A technique that recreates CMYK while removing any unwanted colors. Can be used in combination with any PMS color; the possibilities are endless.
CARPETS BUSINESS SUMMARY
Carpets is one of the largest floor covering retailers in Las Vegas and a provider of multiple products for the commercial, retail and home builder markets, including flooring, countertops, cabinets, window coverings and garage/closet organizers. In addition to a stone and solid surface fabrication facility, Carpets has four retail locations in the Las Vegas, Nevada area, where it provides multiple products for the commercial, retail and home builder markets.
Products and Services
Floor Coverings. Carpets provides various floor coverings to home builders, commercial and retail customers including carpet, hardwood, laminate, tile, ceramic, porcelain, natural stone, vinyl plank, vinyl tile, area rugs and specialty flooring including bamboo, leather, cork and large format tile.
Countertops and Surrounds. Carpets provides countertop and surrounds, primarily for bathrooms and kitchens, including natural stone, granite, ceramic, porcelain, solid surface, quartz and piedrafina.
Cabinets and Other Products. Carpets provides kitchen, bathroom, and garage cabinets; closet and closet organizers; and window coverings including blinds, shutters, and shades.
Customers and Vendors
Carpets' customers are divided into three categories: home builders, commercial and retail. Carpets' home building customers include some of the largest home builders in the United States, along with local builders in and around Las Vegas, Nevada. Their commercial customers include general contractors, real estate investment firms/funds and commercial entities such as casinos and other companies looking to improve their office space. Carpets' retail customers include the general public interested in making home improvements.
Carpets has three sales channels through which it sells its products: new home building, commercial and retail. Carpets bids directly with home builders on residential developments and is awarded flooring, countertops and surrounds and/or cabinet contracts. These contracts involve installing the base level product in each of the residential homes within the awarded development and, when requested, providing upgraded materials and services to the base level products. Carpets also bids on commercial work and is awarded contracts generally on a fixed price basis. These projects generally involve high-rise condos, office buildings, tenant improvements, off-strip casinos and general contractors. Carpets marketing activities include billboards, internet search engine optimization, banner advertsing, car wraps, affiliate websites and radio and television advertising.