About Us
ALJ Regional Holdings, Inc. (NASDAQ: ALJJ), led by a highly experienced team.
ALJ Regional Holdings is focused on acquiring and operating exceptional businesses creating long term value with industry experts in the markets in which they operate. We are led by a highly experienced team with a successful track record and is the parent company of the following subsidiaries:
Faneuil, Inc.,a leading provider of call center services, back-office operations, and staffing services to government and commercial clients across the United States. Faneuil focuses on the commercial, healthcare and utility verticals. Faneuil is headquartered in Hampton, Virginia. ALJ acquired Faneuil on October 19, 2013.
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Faneuil is a nationally recognized leader in technology-enabled in-person and automated service delivery, particularly in regulated, highly complex environments in which precision and mastery of guidelines are of critical importance. For nearly 20 years, Faneuil has earned the confidence and trust of its clients.
Faneuil provides business processing solutions for an extensive client portfolio that includes both commercial and government entities across several verticals, including transportation, government services, utilities , commercial and healthcare. Utilizing advanced applications and a team of service professionals, Faneuil delivers broad outsourcing support, ranging from customer contact centers, fulfillment operations and information technology services, to manual and electronic toll collection, violation processing and medical device tracking, with the goal of building its clients’ brands by providing exemplary customer service.
Faneuil’s customer contact centers are staffed by professionals who undergo intensive training and development, followed by structured monitoring and assessments, before they are certified to process customer contacts. As they work to earn tenure, Faneuil’s customer contact specialists continuously perfect the quality of their service delivery through multiple communication channels, including telephone, fax, email, web chat and face-to-face interaction. Faneuil’s agents are trained in voice tone, pace and diction “” avoiding jargon that could confuse callers who are unfamiliar with its clients’ programs “” and to interact with customers in a way that enables them to feel at ease.