Faneuil is a nationally recognized leader in technology-enabled in-person and automated service delivery, particularly in highly complex environments in which precision and mastery of guidelines are of critical importance. For nearly 20 years, Faneuil has earned the confidence and trust of its clients.
Faneuil provides business processing solutions for an extensive client portfolio that includes both commercial and government entities across several verticals, focusing on utilities and commercial healthcare. Utilizing advanced applications and a team of service professionals, Faneuil delivers broad outsourcing support, ranging from customer contact centers, fulfillment operations and information technology services, with the goal of building its clients’ brands by providing exemplary customer service.
Faneuil’s customer contact centers are staffed by professionals who undergo intensive training and development, followed by structured monitoring and assessments, before they are certified to process customer contacts. As they work to earn tenure, Faneuil’s customer contact specialists continuously perfect the quality of their service delivery through multiple communication channels, including telephone, fax, email, web chat and face-to-face interaction. Faneuil’s agents are trained in voice tone, pace and diction avoiding jargon that could confuse callers who are unfamiliar with its clients’ programs and to interact with customers in a way that enables them to feel at ease.